36000 Privacy Policy — Protecting Your Information
Your privacy is our priority. This page provides a detailed explanation of how 36000 collects, uses, stores, and protects the personal information of users in Malaysia.
This policy applies to all users of the 36000 platform. Last updated: 2026.
Information We Collect
To deliver 36000's platform services effectively and securely, we collect several categories of information from our users. This information is only collected when necessary and used in accordance with the purposes set out in this policy.
Account Information
During registration, we collect basic personal information such as your username, email address, mobile number, and date of birth. This information is required to verify your identity and ensure that only eligible users can access the 36000 platform.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, time zone, and language settings. This data helps us optimise platform performance across the range of devices used by our users in Malaysia.
Payment Information
To process deposits and withdrawals in MYR, we collect information relevant to your chosen payment method, including bank name, bank account number for withdrawals, and transaction records. We do not store full card details. All payment data is processed through secure channels that comply with industry security standards.
Usage Data
We record information about how you interact with the 36000 platform, including pages visited, games played, session duration, bet details, and transaction history. This data is used to improve the user experience and to detect any unusual activity.
Purpose of Data Use
36000 uses the information collected solely for legitimate purposes directly related to the provision of our services. Your information will not be used for any other purpose without your consent.
- Processing account registrations and verifying user identity.
- Processing deposits, withdrawals, and financial transactions in MYR securely.
- Providing customer support and responding to enquiries submitted by users.
- Sending important account notifications such as login confirmations and security alerts.
- Detecting and preventing fraud, money laundering, and any activity that violates 36000's Terms & Conditions.
- Analysing platform usage patterns for the purpose of technical improvements and user experience enhancement.
- To comply with legal obligations and regulations in force in Malaysia.
Cookies & Tracking
36000 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
- Preference Cookies: Saving your preferences such as interface language and display settings to make your next session more convenient.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some areas of the 36000 platform.
Data Storage, Security & Information Sharing
Data Storage & Protection
All personal information collected by 36000 is stored on servers protected with industry-standard encryption. We use SSL protocols to ensure that all communications between your device and our platform are fully encrypted. Access to users' personal data is restricted to authorised personnel only and solely for legitimate operational purposes.
Your data will be retained for as long as your account remains active, and for any period required by Malaysian law following account closure.
Third-Party Sharing
36000 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share information where necessary, with the following parties, and only under the circumstances stated:
- Approved payment processors and financial institutions to securely process your MYR transactions.
- Government authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers bound by strict confidentiality agreements, solely for platform operations.
User Rights & How to Contact Us
Right to Access, Rectification and Erasure
As a 36000 platform user, you have the following rights regarding your personal information:
- Access Rights: You may request a copy of the personal information we hold about your account at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected promptly.
- Right to Erasure: You may request the deletion of your personal information, subject to any legal obligations that require us to retain certain records for a specified period.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be temporarily restricted while it is under review.
Privacy Policy Update
36000 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or to your registered email address. The latest version of this policy is always accessible on this page. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please contact the 36000 support team by email at: [email protected]
You may also refer to our FAQ us for answers to the most frequently asked questions about privacy and account security.
Your Data, Your Control
We are committed to protecting the privacy of every 36000 user. Register your account with confidence, or check our FAQ for more details on how we safeguard your information.